|Music of the Spheres|
While the controversies surrounding the effectiveness of "population health management" (PHM) are quite minor compared to Einstein's Theory of Relativity, the comparison is still instructive. The similar mismatch between what is assumed, what is observed and how to mathematically describe the ultimate truth also underlies Al Lewis' book, Why Nobody Believes the Numbers. In other words, we assume care management-based patient coaching always yields savings, increasingly sophisticated observations often fail to show it and, as a result, we need new mathematics to reconcile what we assume and what we observe.
Interestingly, author Al Lewis of the Disease Management Purchasing Consortium never doubts the speed of light or that high quality PHM ultimately can save money. While PHM vendors may interpret his long history of skepticism as some sort of shakedown, Al's passion is clearly evident: Why Nobody Believes the Numbers is ultimately driven by a search for the truth. For that he deserves a lot of credit.
The good news is that Mr. Lewis does a masterful job of examining the prevailing assumptions underlying the PHM universe by relying on layman's logic, simple examples, real world anecdotes and clever insights. As a result, even the mathematically challenged can come away with a better grasp of the pitfalls that surround selection bias, regression to the mean, invalid comparators and calculation of trend. As a result, the first chapter on "Actuaries Behaving Badly" is arguably "must reading" for human resources managers, sales personnel or C-suite types that are contemplating the "return on investment" from a company wellness or a disease management program.
That bad news is that Al Lewis is no Einstein. He suggests that a solution is at hand thanks to a simplistic "dummy year adjustment" methodology that is based on serial observations over a long period of time that includes all patients with the index condition. When this is combined with a series of common-sense based "plausibility" tests, Al proclaims his mix of common sense and fundamental mathematics will yield a single, yes or no, black or white, it did or did not reduce insurance-claims expense-truth.
Unfortunately that ain't necessarily so. Even Einstein's insights couldn't explain all of the sublime harmonics that make up the Spheres. There'll be a future Disease Management Care Blog posting with more on how Why Nobody Believes the Numbers falls short. That will address the unavoidable impreciseness that surrounds measures of central tendency, the challenges of measuring subgroups and the moving-target realities of an insurance industry that continue flummox those of us who are trying to explaining the health care universe.
In the meantime, if you're a buyer or a vendor, the DMCB recommends Why Nobody Believes the Numbers for your bookshelf. DMCB readers will come away with a better grasp of the good, the bad and the ugly of outcomes measurement, understand what it can and cannot tell us and appreciate the underlying and still evolving debate over the ultimate value of the PHM industry.