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Showing posts with label Black Swan. Show all posts
Showing posts with label Black Swan. Show all posts

Of "Antifragile" and Accountable Care Organizations (ACOs)

Emboldened by yesterday's economics post on the U.S. "headwinds" that are marginalizing the "fiscal cliff" negotiations, the Disease Management Care Blog now turns it's attention to a magnificent new word:

"Antifragile."

That's the term invented by Nassim Taleb in his latest book. In it, he counterintuitively suggests that political, business and economic systems can benefit from recurring and unexpected mishaps. The sucess of antifragile systems is based on their fragile constituents that rise and fall on their own merits. One "antifragile" example is the local restaurant industry in many large cities. It may be beset by recurring single unit bankruptcies but it ultimately provides the marketplace with a dependable set of gustatory options every Saturday night. 

The converse are "fragile" systems that are ironically made up of highly stable individual units. An example is the highly regulated U.S. banking industry, which amply demonstrated its collective vulnerabilities in the 2008 crash.

The terms "antifragile" and "fragile" speak to the threat of unknown and potentially catastrophic "Black Swan" risks, such as torrential superstorms and toxic mortgage assets.  Many New York restaurants rebounded (by candlelight), while the banking industry almost took down the entire U.S. economy.

The erudite Dr. Taleb often turns to mythology, molecular biology, physics, history and more to make his points, but the DMCB is naturally thinking cinema.

In The Godfather, after the Corleone family goes to the mattresses, Clemenza explains periodic war between the New York families is a good thing because it gets rid of a lot of "bad blood" (the Mafia is antifragile).

In the silly Underworld vampire movies, chief bloodsucker Viktor condemns the successful liaison between his race and the werewolf "Lycans" as an "abomination" that upsets centuries of rigidly enforced stability (vamps are fragile).

In one of the Star Trek movies, engineer Montgomery Scott deftly disables a new star ship after pointing out "that the more they overthink the plumbing, the easier it is to stop up the drain" (warp drive-enabled space ships are fragile). 

And finally, Pandora's ecosystem in the movie Avatar may be teeming with all manner of scary survival of the fittest, but its antfragility is what ultimately prevails against the despicably avaricious humans.

Which makes the DMCB naturally worry about fragility of accountable care organizations, which are arguably comprised of highly stable hospitals and clinics in an intensely regulated environment.    While you may be tempted to tut-tut the DMCB's antifragile infatuations, recall AHERF's spectacular failure and the Medicare Health Support Demonstration disaster.  When they started out, both were the darlings of health policy makers and both were torpedoed by large and unexpected catastrophes that were only identified in retrospect.

What Black Swans could take some ACOs down?

Many savvy DMCB readers may disagree about ACOs, but you have to admit, "antifragile" will be a great word guaranteed to impress colleagues, co-workers and bosses.  For example

"Broadening our provider network to those three new counties may be risky, but it'll make our managed care organization more antifragile!"

"Buying a single source electronic record will reduce our health system's antifragile competitive advantage!"

"By limiting my access to modern electronic gadgetry, the DMCB spouse is risking a system-wide entertainment failure of epic antifragile proportions!"

And so it goes......



 

The Value of Introverts

One of the few things the Disease Management Care Blog enjoys more than talking about itself is reading about itself.  That's one reason it's downloaded Susan Cain's Quiet: The Power of Introverts in a World That Can't Stop Talking

Aside from feeding us introverts' narcissism, Quiet is a worthwhile read.  It describes how Dale Carnegie helped undo the American culture of "character" in the first century, and paved the way to our second century culture of "personality." The DMCB admires confident showmanship as much as anybody, but the bad news is that there is little correlation between a leader's bravura and a leader's success.  In fact, it's the quiet and unassuming leaders who seem to have a better track record.

No wonder brainy competent experts like Tom Nichols are so upset that no one is prepared shut up and just take their word for it. As the 24-7 news cycle is coarsened by blustery talking heads and perpetually outraged social media, notions trump knowledge.

On the other hand, JAMA's Bob McNutt points out in The Health Care Blog that expertise can be put to good use when it informs individual decision makers.  If the DMCB is reading this right, experts need to not only be expert, but able to efficiently convey their knowledge for maximum impact one person at a time.

Which leads the DMCB to offer two insights:

1. Board of Directors and C-suite leaders would be well advised to think long and hard about the risk of "group think" that can arise from a charismatic and convincing leader.  Let that dominate your company's strategic planning and you expose your company to a concentrated unforeseen risk, including a classic Black Swan event.  Seek out that quiet person in the back of the room with a contrarian perspective and listen for ways to keep your options open.
 
2. The new definition of expertise is to not only be truly expert but to be able to convey your insights convincingly and quickly in a few paragraphs, a short email or within a 140 character "tweet."  The DMCB suspects that persons who can combine both skills will prevail in today's media markets, the public square and in business settings.  Electronic communication and social media - which engages persons one individual at a time - are leveling the playing field for wise introverts, which is good news.
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